JSX: Elevating the Future of Air Travel
An Interview with Ben Kaufman, Senior Director, Customer Experience (CX) & Corporate Communications
By Annamarie Buonocore
In an industry dominated by long lines, overcrowded terminals, and the stress of unpredictable delays, JSX is rewriting the rules of air travel. Founded in 2016, this innovative air carrier has quickly redefined what it means to fly, offering a "hop-on" public charter service that is faster on the ground, more comfortable in the air, and priced competitively.
Recognized for its exceptional service and customer-first approach, JSX has earned accolades that most airlines could only dream of. From being named the Number 1 Domestic Airline in the 2025 World’s Best Awards by Travel + Leisure, to its fourth consecutive year as the APEX Five-Star Regional Airline, JSX has proven that excellence doesn’t have to come at a premium. Its commitment to creating a seamless and enjoyable flying experience has propelled the airline air carrier to the forefront of the industry, earning it the title of Best Regional Airline in North America for 2025.
But what truly sets JSX apart is its relentless focus on the customer experience. From the moment passengers Customers step into one of the airline's air carrier’s dedicated, crowd-free private terminals, the difference is clear. Forget the long lines and stressful security checks—JSX allows customers to check in just 20 minutes before their flight, ensuring a swift and hassle-free process. International travelers enjoy a similarly efficient experience with a 45-minute check-in window.
Once aboard, the comfort factor soars. With a cabin designed for modern travelers, JSX offers 30 spacious seats with business-class legroom and no middle seats—a rarity in today’s cramped flying environment. Each row is equipped with power outlets, ensuring that passengers Customers can stay connected throughout their journey, while complimentary amenities, including two checked bags (even for oversized items like golf bags and skis), drinks, snacks, and cocktails, add an extra touch of luxury.
JSX has also embraced the future of connectivity. As the global launch customer for Starlink, the airline air carrier offers free Wi-Fi on all flights, allowing passengers Customers to stay online from takeoff to landing. It’s a game-changing move that highlights the airline's air carrier’s forward-thinking approach and commitment to keeping travelers connected.
For those who crave flexibility, JSX offers a robust loyalty program, Club JSX, where rewards are easy to earn and simple to redeem. Members can also choose to deposit their loyalty points into United MileagePlus or JetBlue TrueBlue accounts, adding even more options for frequent flyers.
JSX operates up to 140 flights daily across 28 destinations in the U.S. and Mexico, connecting travelers to business hubs, leisure hotspots, and everything in between. The airline's air carrier’s fleet of 48 49 ERJ family aircraft will soon be joined by the addition of ATR 42-600 aircraft in late 2025, ensuring even greater capacity and efficiency for future growth.
But JSX’s dedication to customer satisfaction doesn’t stop at scheduled flights. The airline's air carrier’s private charter services—perfect for group trips, corporate events, or special occasions—allow customers to customize their travel experience, all while enjoying the same unparalleled comfort and service that the airline air carrier is known for.
As a public charter, JSX is a cross between private business aviation and a public airline. It brings all the perks of private aviation to everyday travelers. We can conclude here at In Flight Publishing that JSX is truly bridging the gap between public and private aviation. It was a pleasure to see that the company just began operating in Napa, CA. In early August, In Flight USA staff had the opportunity to attend the ribbon cutting event at the Napa Airport. For more information, visit www.jsx.com.
A New Standard for Air Travel
With an emphasis on convenience, comfort, and customer care, JSX is more than just a flight—it’s a reimagined travel experience. Whether you're hopping between cities for business or leisure, or chartering a private jet for a special event, JSX is leading the way in transforming the skies for the better. As it continues to expand and innovate, one thing is clear: JSX is not just raising the bar for regional airlines—it's creating an entirely new standard for the future of air travel.
